Terms of Service

RVEEDOM Terms of Service

Welcome to RVEEDOM. These Terms of Service (“Terms”) govern your access to and use of the services provided by RVEEDOM LLC (“RVEEDOM,” “we,” “us,” or “our”), including the rental of recreational vehicles (“RVs”) through our website. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.

1. Eligibility

To rent an RV through RVEEDOM, you must:

• Be at least 25 years old.
• Possess a valid driver’s license appropriate for the class of vehicle rented.
• Provide proof of comprehensive auto insurance coverage that extends to rented vehicles.
• Present a valid credit or debit card in your name for payment and security deposit purposes.

2. Reservation and Payment

2.1 Reservation Confirmation

A reservation is confirmed upon receipt of a completed rental agreement and payment of the required deposit. RVEEDOM reserves the right to cancel any reservation if the required documentation or payment is not received within the specified timeframe.

2.2 Rental Fees

Rental fees are calculated based on the daily rate specified at the time of booking, multiplied by the number of rental days. Additional charges may apply for optional services, excess mileage, generator usage, cleaning, late returns, or other incidentals.

2.3 Security Deposit

A refundable security deposit, as specified at the time of booking, is required prior to vehicle pickup. This deposit covers potential damages, excessive cleaning, or other charges incurred during the rental period. The deposit will be refunded within 21 business days after the RV is returned in satisfactory condition.

3. Cancellation and Refund Policy

3.1 Cancellation by Renter

• More than 30 days prior to pickup: Full refund minus a $100 processing fee.
• 15″”30 days prior to pickup: 50% refund of the total rental fee.
• Less than 15 days prior to pickup: No refund.

3.2 Cancellation by RVEEDOM

In the event RVEEDOM must cancel a reservation due to unforeseen circumstances (e.g., vehicle damage, unavailability), a full refund will be issued. RVEEDOM is not liable for any additional costs incurred by the Renter due to such cancellation.

4. Vehicle Pickup and Return

4.1 Pickup

RVs are available for pickup at the agreed-upon location and time specified in the reservation confirmation. A comprehensive walkthrough will be conducted to document the vehicle’s condition.

4.2 Return

RVs must be returned on the agreed-upon date and time. Late returns may incur additional charges. The RV should be returned in the same condition as at pickup, with:

• Full fuel tank.
• Empty waste tanks.
• Clean interior and exterior.

Failure to meet these conditions may result in additional fees.

5. Use of Vehicle

5.1 Authorized Drivers

Only individuals listed in the rental agreement as authorized drivers may operate the RV. All authorized drivers must meet the eligibility criteria outlined in Section 1.

5.2 Prohibited Uses

The Renter agrees not to:

• Use the RV for any illegal purpose.
• Operate the RV under the influence of alcohol or drugs.
• Allow unauthorized individuals to operate the RV.
• Tow any vehicle or trailer without prior written consent.
• Transport pets without prior approval.
• Smoke inside the RV.

Violation of these terms may result in immediate termination of the rental agreement and forfeiture of all payments.

6. Maintenance and Repairs

The Renter is responsible for routine maintenance during the rental period, including checking oil, coolant, and tire pressure. Any mechanical issues must be reported to RVEEDOM immediately. Unauthorized repairs or modifications are prohibited.

7. Insurance and Liability

7.1 Renter’s Insurance

The Renter must provide proof of insurance coverage that extends to rented RVs. This insurance must cover:

• Collision damage.
• Comprehensive damage.
• Liability for bodily injury and property damage.

7.2 Insurance Add-On Packages
Stationary Protection

Best for delivered RVs that stay parked for the entire trip.

Choose this option when RVEEDOM delivers and sets up the RV for you, and you will not be driving, towing, or moving it during your stay. This package provides protection for stationary bookings, including minimum required liability protection, physical damage protection for covered losses, windshield coverage, 24/7 RV technical assistance, lockout support, mobile mechanic access, and concierge support. Moving the RV during a stationary rental may void coverage.

Basic Package

Simple protection for guests who want the lowest-cost driving option.

Basic includes the minimum liability limits required by state law, physical damage protection up to the package limit, and windshield coverage for eligible minor chips or cracks. This is the most affordable driving package, but it does not include the broader Coach-Net roadside and support services available with Essential and Peace of Mind.

Essential Package

Recommended for most trips. Balanced protection plus roadside support.

Essential gives guests stronger trip support while keeping the cost reasonable. It includes minimum required liability protection, a higher physical damage protection limit than Basic, windshield coverage, 24/7 RV technical assistance, towing, lockout/locksmith support, battery jumpstart, mobile mechanic access, concierge services, winching, tire repair or replacement support, and emergency fuel/fluid delivery.

Peace of Mind Package

Our highest protection option for the most confident travel experience.

Peace of Mind is designed for guests who want the strongest available protection and support during their RV rental. It includes the highest listed physical damage protection limit, enhanced liability protection up to the package limit, windshield coverage, and the full Coach-Net support suite, including 24/7 technical assistance, towing, lockout support, battery jumpstart, mobile mechanic access, concierge services, winching, tire support, and emergency fuel/fluid delivery

7.3 RVEEDOM’s Insurance

RVEEDOM maintains liability insurance as required by law. This coverage does not extend to the Renter’s personal belongings or injuries sustained during the rental period.

7.4 Indemnification

The Renter agrees to indemnify and hold harmless RVEEDOM, its employees, and agents from any claims, damages, or liabilities arising from the Renter’s use of the RV.

8. Accidents and Damage

In the event of an accident:

• Contact emergency services if necessary.
• Notify RVEEDOM immediately.
• Complete an accident report, including photos and witness information.
• Cooperate with RVEEDOM and insurance providers during the claims process.

The Renter is responsible for all damages not covered by insurance, including deductibles.

9. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of the State of Kentucky. Any disputes arising under this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

10. Miscellaneous

10.1 Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or understandings.

10.2 Amendments

Any modifications to this Agreement must be in writing and signed by both parties.

10.3 Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.

By using RVEEDOM’s services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Terms of Service Agreement.

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to RVEEDOM LLC, 2321 SIR BARTON WAY STE 140.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Kentucky, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to RVEEDOM, accessible from rveedom.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention and Transfer of Your Personal Data

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@rveedom.com